We offer a 15 Days Full refund on Hardware and Accessories, Only if items are un opened in there original packaging. 15 day warranty (from time of receipt of the product) on defective Hardware. At our discretion, we will repair, replace, or issue a store credit for any defective items only, No Refunds. Warranty is Void if item has been altered or shows signs of Any physical abuse or damages. USED ITEMS and ANY ITEMS that are not in their original packaging are not refundable at all. Sales on Mechanical Mods, Tanks, Coils, Cartomizers, Batteries, and all E-Liquids are Final! To initiate a return you must first contact us for a return authorization. shipping on Returns is the responsibility of the purchaser unless your item was dead on arrival.